Cancellation policy and payment methods
FREE CANCELLATION UP TO 24H BEFORE THE ARRIVAL DATE:

Between 01/11/2021 and 02/06/2022 except Easter Week 2022 (08/04/2022 to 16/04/2022) and from 18/09/2022 and 01/01/2023.

Cancellations more than 24 hours prior to the scheduled arrival have NO CANCELLATION FEE.
For cancelations within the 24 hours prior to the arrival or non- show, the establishment will charge a fee equivalent to one night’s stay (the one with the highest value).



FREE CANCELLATION UP TO 15 DAYS BEFORE ARRIVAL DAY:

From 08/04/2022 to 16/04/2022 and from 18/09/2022 to 01/01/2023. Our policy will only have effect on cancellations taking place less than 15 days prior to the day of arrival.

Cancellation fees are the following:

Cancellations between 14 to 10 days prior to the arrival: 5%
Cancellations between 9 to 3 days prior to the arrival: 15%
Cancellations on the 48 hours prior to the arrival: 25%
No-show: 100%

* All percentages are calculated based on the total price of the stay.







PAYMENT BY CREDIT OR DEBIT CARD:

We accept payments through physical credit or debit cards of: Visa, Master Card or Maestro. We do not accept cards from other payment companies and neither virtual cards.



PAYMENT BY BANK TRANSFER:

It is also possible. For this it is necessary to make your reservation via telephone. You can also do it in person at any of our establishments pre-paying in cash at the reception(SUBJECT TO AVAILABILITY).

* For some dates and / or sales channels it will be necessary to make a previous deposit.

PAYMENT IN CASH:

If the reservation / invoice equals or exceeds €1,000, it cannot be paid in cash, any amount, according to the law published in the BOE nr 164: Law 11/2021 of 9th July 2021, about preventive measures and struggle against tax fraud, COUNCIL DIRECTIVE (EU) 2016/1164 of 12th July 2016, laying down rules against tax avoidance practices that directly affect the functioning of the internal market, modification of tax rules and gambling regulation.